Privacy Policy for duranelisom.com
This policy explains how duranelisom.com collects, uses, and protects your personal information in Australia.
Introduction and Overview
At duranelisom.com, we respect your privacy and handle your information responsibly. This Privacy Policy details what data we collect, why we collect it, and the steps we take to safeguard your personal information while you use our website and services.
We comply with the Australian Privacy Principles and relevant laws. By using our site, you consent to the practices described in this policy. If you have any questions, please contact us using the information below.
How We Collect Information
We collect your information when you browse our site, fill out forms, interact via email, or use our services. Automatic collection also occurs through cookies and analytics tools for site functionality.
Information You Provide Directly
- • Contact details such as name, email address, and phone number
- • Content you submit via forms on our site
- • Feedback or inquiries you provide to our support team
- • Account details when you register for an account
- • Preferences you indicate when using our site
Information Collected Automatically
- • Device type and operating system information
- • Browser type, language preferences, and IP address
- • Website usage data such as pages viewed and actions taken
- • Referral sources or how you found our website
- • Cookie data for session preferences and analytics
How We Use Collected Data
We use your collected information to personalise your experience, improve site features, respond to inquiries, and maintain security in line with legal obligations and your preferences.
- • Providing access to content and site features
- • Customising site experiences for visitors and users
- • Responding to service or support queries
- • Communicating important updates or changes
- • Maintaining the security and operation of our site
- • Complying with applicable Australian laws and requirements
- • Analysing site performance for improvements
Our Commitment: We take privacy seriously and work to implement suitable safeguards for all information we process. Your data is handled securely and only as described in this policy to support your experience on duranelisom.com.
Sharing Information With Others
Your information may be shared with trusted service partners, legal authorities, or as needed to protect our rights. We do not sell your personal information to any third party for marketing purposes.
Third-Party Service Providers
External vendors supporting analytics, payment processing, hosting, and related services may access your information solely to perform their contracted duties and are required to maintain confidentiality.
Legal Requirements and Disclosure
We may disclose your information if legally required or to enforce our policies and protect duranelisom.com's rights or safety.
Anonymous Statistical Data
We may use aggregated or de-identified data for statistical analysis to improve site performance and user experience.
Your Rights and Choices
You have rights under Australian law regarding your personal information. These include access, correction, deletion, portability, objecting to processing, and restricting certain uses, subject to verification.
- • Request access to data we hold about you
- • Request corrections to incomplete or inaccurate data
- • Request deletion of data when legally permitted
- • Request copies in a portable format where feasible
- • Object to specific uses of your information
- • Request use restriction in certain circumstances
For privacy rights requests or questions, please email or contact us through the channels listed below. We respond within a reasonable timeframe in accordance with applicable regulations.
How We Protect Your Data
We employ industry-standard security measures to safeguard your data from unauthorised access, loss, alteration, or disclosure.
Technical Security Measures
- • Use of encryption for sensitive data during transfer
- • Firewall and intrusion prevention systems in place
- • Regular vulnerability assessments and updates
- • Account access controls and authentication protocols
Organisational Security Practices
- • Staff training in privacy and data handling protocols
- • Internal policies to manage data access and confidentiality
- • Regular privacy reviews and audits
- • Incident response plans for data security events
How Long We Retain Data
We retain personal information for only as long as necessary for the purposes described or as required by law. Data retention periods vary based on usage and legal compliance needs.
- • Account information is kept throughout your active use
- • Interaction records are retained for service quality
- • Support communications may be stored for records
- • Transaction data is kept for payment processing
- • Marketing preferences are stored if you opt-in
You can request deletion of your data anytime, unless restricted by law.
International Data Transfers
Your information may be processed overseas if our service providers operate outside Australia, with safeguards to ensure compliance with Australian privacy standards.
- • Vendors required to maintain adequate privacy protection
- • Data transfer agreements meeting legal requirements
- • Encryption during cross-border transmission
- • Compliance monitoring for overseas providers
How We Use Cookies
Cookies and similar technologies support site functionality, analytics, and user preferences. Manage your choices in your browser or via our settings banner.
Types of Cookies We Use
- • Needed for core functionality and site security
- • Help assess and improve site performance
- • Remember user settings and custom options
- • Enable features tailored to your experience
You can control cookies via browser settings or opt out where applicable.
Changes to This Policy
We may update this policy as needed for compliance or operational reasons. Changes are effective when posted with an updated date on duranelisom.com.
- • Website update notification banner
- • Direct email notices for registered users
- • Social post announcement for major revisions
- • Updated effective date at the policy top
We encourage you to review this policy regularly for updates.
Contacting duranelisom.com About Privacy
For questions about this Privacy Policy or your information, contact us by phone or email below.
duranelisom
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61.2.8581.4822
Email: content@duranelisom.com
Policy last updated November 3, 2025
This policy takes effect as of November 3, 2025